Return and Refund Policy
By placing an order through Valor Emporium, you agree to the terms outlined below. These policies ensure you are fully aware of our refund and return procedures.
90-Day Return Policy
You have 90 days from receiving your order to request a return. To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To initiate a return, contact us via email at support@valoremporium.com or call us at +1 123-456-7890. If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. For items delivered by us, we will arrange a pick-up date and time. Items sent back without first requesting a return will not be accepted.
Return Summary
- Return Period: Up to 90 days after shipment
- Return Method: By mail
- Return Label: Provided in the box (for damaged products and customer remorse)
- Product Condition: New
- Restocking Fee: None
- Return Fees: No cost
Damaged, Wrong Products, or Issues
Inspect your purchase upon arrival. If an item is broken, damaged, or incorrect, contact us immediately so we can address the issue. The time it takes for a replacement to arrive depends on your location.
Exchanges
We only exchange products that are damaged, incorrect, wrong size, or defective. To request an exchange, contact us at support@valoremporium.com or call us at +1 123-456-7890.
Refunds
We will notify you once we’ve received and inspected your return. If approved, the refund will be processed to your original payment method. Please note, it may take some days for your bank to process and post the refund.
For any return questions, please contact us at support@valoremporium.com.
